Zipp-Thru (“we,” “us”) makes drive-thru ordering that fires your usual order as you arrive. This policy explains what information we collect, why, and what we do with it. It covers both this website (zipp-thru.com) and the Zipp-Thru iOS app.
The short version: we collect the minimum we need to make the product work, we never sell your data, and we don't track where you go.
Information we collect
On the website
- Waitlist signups — your email address and, if you choose to share it, your ZIP code (used only to decide which cities to launch first). Submissions are processed by Formspree, our form provider.
- Operator applications — business name, contact details, location, and POS information you submit on our partners page, used only to evaluate and set up a partnership.
- Analytics — we use Vercel Analytics to count page views and see which pages people visit. It is aggregate and anonymized; it does not use cookies or track you across other sites.
In the iOS app
- Account information — your email address and name, used to create and manage your account.
- Location — the app checks whether you've entered a small ring (roughly 200 meters) around drive-thru locations you have saved. We do not record your location history, we do not track your movement throughout the day, and we never sell or share location data. You can revoke location access at any time in iOS Settings; the app's arrival features simply stop working.
- Payment information — your card is tokenized by Stripe, our payment processor. The raw card number never touches Zipp-Thru servers. We keep only the token and a display reference (card brand and last four digits).
- Saved presets — your saved “usuals” are stored on your device. A preset's contents are sent to a restaurant only at the moment an order fires.
- Order history — records of orders you've placed (items, price, restaurant, time), kept so you can see past orders and so we can resolve issues.
- Rewards activity — your Zipps balance, streak, and redemption history, kept to run the rewards program.
- Device and diagnostic data — basic device model, OS version, and crash logs, used to fix bugs.
How we use your information
- To fire, pay for, and hand off your orders — the core product.
- To run the Zipps rewards program.
- To notify you about your waitlist spot or launch in your area.
- To evaluate and onboard restaurant partners.
- To fix bugs and improve the product.
We do not sell your personal information. We do not use it for third-party advertising. We do not build profiles of where you go.
Who we share it with
- Restaurants — when an order fires, the participating restaurant receives the order contents and a pickup reference so they can make and hand you your order. They do not receive your card details.
- Service providers — Stripe (payments), Formspree (website forms), Vercel (website hosting and analytics), and Apple (app distribution and notifications). Each receives only what it needs to do its job.
- Legal requirements — we may disclose information if required by law or to protect our rights, users, or the public.
Data retention and deletion
We keep account, order, and rewards data while your account is active. You can delete your account in the app under Account, or by emailing us — we'll delete your personal information within 30 days, except records we're legally required to keep (such as payment records). Waitlist emails are kept until launch in your area or until you ask to be removed.
Your choices
- Turn location access off any time in iOS Settings.
- Remove your card or delete presets in the app.
- Unsubscribe from emails via the link in any email we send.
- Request a copy or deletion of your data by emailing hello@zipp-thru.com.
Security
Data in transit is encrypted with TLS. Payment credentials are held by Stripe, not us. Access to production systems is limited to people who need it to operate the service.
Children
Zipp-Thru is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we'll delete it.
Changes to this policy
If we make material changes, we'll update the effective date at the top of this page and, for significant changes affecting app users, notify you in the app or by email.
Contact
Questions about privacy? Email hello@zipp-thru.com.